Cdk Global LLC

Cdk Global LLC

Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

Norwood, OH, United States · Mid

Sponsorship not specifiedDetected 3929 days ago
LinuxCustomer SupportTCP/IPCiscoBGP/OSPFLeadershipCommunicationProblem Solving

About the role

  • Receive inbound escalation calls and voicemails from tier one
  • Resolve client and associate inquiries in a timely and accurate manner
  • Assume a leadership role in when partnering to resolve client issues

Responsibilities

  • From data scientists to sales and operations experts, we're hiring to support your growth and ours.
  • Provide national support for CDK Internet Protocol Telephony (IPT) clients, systems, products, and initiatives by troubleshooting and resolving level II technical issues.
  • This position will work directly with tier one support associates, clients, engineering, Field Service Engineers, and various vendor partners.
  • This position requires the individual to assume a leadership role in resolving client issues and to mentor and train other support associates
  • Understand and implement ADP processes and policies
  • Develop and deliver training to other teams as needed
  • Work with product teams to develop and deliver products and enhancements to market
  • Advanced understanding of data center architecture, design, implementation and support.

Requirements

  • 3-5+ years of user support or implementation experience within a technical support organization is required.
  • Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging Systems.
  • Good knowledge of TCP/IP, IPX, token ring, and SNA/SDLC protocols.
  • Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc...).

Company info

  • CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide.
  • We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
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