Starbridge
Account Manager
New York City
Sponsorship not specifiedDetected 20 days ago
Account ManagementCustomer Success
About the role
- This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business.
Responsibilities
- Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPI
- Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level
- Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities
- Executive presence: Lead strategic conversations with senior leaders in a $1.5T market
- Ownership: Own a critical revenue lever with direct impact on company growth and trajectory
- Build Bridges to Help Customers Win
- Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work.
Nice to have
- You've got 2-3 years of a strong track record of exceeding NRR targets.
- You've owned renewals and upsells in previous roles, ideally at a B2B SaaS company
Compensation
- Competitive salary + early-stage equity
Benefits
- Competitive salary + early-stage equity
- Comprehensive medical, dental, and vision insurance
- 75% coverage of Chelsea Piers Fitness membership
- Founding impact: Shape the customer success and revenue operations playbook at a fast-growing startup
- Unlimited PTO
Company info
- Starbridge helps go-to-market teams win in the public sector.
- Government buyers signal their priorities constantly, in council meetings, budget documents, RFPs, and public records, but that intelligence is scattered across thousands of sources and impossible to track by hand.
- Our platform surfaces those signals, connects them to the right buyers, and turns them into pipeline.
- We move fast, stay close to our customers, and are building the category.
- This is a chance to join early and shape how we scale.
- Drive strategic alignment: Ensure our customers' go-to-market strategies are optimally supported by Starbridge's evolving platform
- Are fascinated by AI's GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you're excited to be part of that evolution
- Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.
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This listing is sourced directly from Starbridge's careers page and normalized into a canonical job model.