Insulet Corporation
Customer Retention Strategy and Operations Analyst - Acton, MA (Hybrid)
Acton, Massachusetts, USA
Sponsorship not specified$65k-$98kDetected 7 hours ago
SQLAzureDevOpsMachine LearningData ScienceData VisualizationProject ManagementAgileJiraStakeholder ManagementExcelOnboardingCustomer SuccessMedical DevicesLeadershipCommunication
About the role
- This is a unique opportunity to sit at the intersection of customer success, analytics, operations, and technology while directly impacting patient outcomes at Insulet.
- It's an ideal position for someone who enjoys solving complex business problems, leading initiatives without direct authority, translating data into action, and driving measurable results in a mission-driven healthcare organization.
- This individual will serve as the bridge between Customer Success, Operations, Data Services, Analytics, and Technology teams, translating business needs into actionable workstreams and ensuring insights are converted into meaningful customer interventions.
Responsibilities
- Partner with Customer Success leadership to identify opportunities to improve customer onboarding, engagement, and retention.
- Support the development and execution of retention-focused programs, pilots, and interventions.
- Translate customer insights into actionable recommendations that drive improved outcomes and product adherence.
- Lead cross-functional discussions to clarify business needs, identify desired outcomes, and ensure teams remain focused on solving the highest-priority problems.
- Drive alignment among stakeholders and maintain visibility into ongoing initiatives, dependencies, and progress.
- Lead initiatives using Agile, Kanban, and iterative delivery methodologies rather than traditional waterfall project structures.
- Create and manage work intake, prioritization, and workflow processes utilizing Kanban or similar Agile frameworks.
- Collaborate with Data Scientists, Analysts, and Business Intelligence teams to define reporting requirements and measurement strategies.
- Review outputs and validate that data solutions address the intended business problem.
- Support dashboard development, reporting initiatives, and customer behavior analysis by helping define requirements and business context.
Requirements
- Bachelor's degree in Business, Analytics, Information Systems, Computer Science, Engineering, or a related field.
- 3+ years of experience in business analysis, analytics, operations, project coordination, program management, or a related role.
- Experience analyzing data and communicating findings to business stakeholders.
- Familiarity with Agile methodologies, Kanban, or other iterative delivery frameworks.
- Experience with Microsoft Excel and experience working with reporting or analytics tools.
Nice to have
- Experience supporting technical, engineering, data, or analytics teams.
- Experience with backlog management, work intake processes, and Agile project management tools such as Azure DevOps, Jira, or similar platforms.
- Experience creating dashboards, reports, or business performance metrics.
- Knowledge of SQL, Power BI, Tableau, or other business intelligence tools.
- Physical Requirements
- Limited travel may be required for team meetings, planning sessions, or company events.
- Additional Information:
- 401(k) with company match
Compensation
- Compensation & Benefits:For U.S.-based positions only, the annual base salary range for this role is $65,200.00 - $97,750.00This position may also be eligible for incentive compensation.We offer a comprehensive benefits package, including:•
Company info
- We are looking for highly motivated, performance-driven individuals to be a part of our expanding team.
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