Zoomph

AI Quality Program Manager

United States, Remote

Sponsorship not specifiedDetected 18 days ago

AWSCloud PlatformsMachine LearningData ScienceComputer VisionAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

Zoomph operates Computer Vision workloads for sponsorship tracking.
This role is responsible for managing such workstreams end-to-end.
This includes interfacing with internal stakeholders to understand data labeling priorities, translating those priorities into actionable tasks for the workforce, and ensuring timely, high-quality output.

Bachelor's degree in Business, Data Science, Artificial Intelligence, Computer Science, or a related technical field
3-5 years of experience in AI operations, data management, or program management roles, with a focus on AI model training, deployment, or workload management.

Duties, responsibilities, and activities may change at any time with or without notice.
Zoomph is committed to providing a workplace free from discrimination or harassment.
identify which tasks need to be completed, which brands are in scope, and what the acceptance criteria are.
Provide status updates and estimated completion timelines back to Account Management and CS stakeholders.
Monitor progress and track completion rates against committed timelines.
Identify bottlenecks or capacity constraints and escalate or resolve as needed.
Provide regular reporting to internal stakeholders on workforce throughput and task status.
Create new HITL projects as labeling needs arise.
Monitor the backlog of submitted tasks and track completion rates and throughput against SLAs and client expectations.
Scale workforce headcount up or down in coordination with workload demands and budget constraints.
Provide timelines and completion estimates to stakeholders for active and upcoming HITL jobs.

To ensure accuracy and data quality, human workforce programs support the AI pipeline to review missed logos and false positives from Computer Vision, and to manage human-in-the-loop labeling jobs.

Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

"We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome.
We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law."

This listing is sourced directly from Zoomph's careers page and normalized into a canonical job model.