Venncity
Enterprise Account Manager
New York, New York, United States
Sponsorship not specified$140k-$160kDetected 25 days ago
Project ManagementHubSpotCRMSalesAccount ManagementForecastingCustomer SuccessCommunicationOrganizational Skills
About the role
- We're looking for a strategic and relationship-driven Enterprise Account Manager to join our growing Customer Success team.
- In this role, you'll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients.
- This is not your typical post-sales role-our Enterprise Account Managers are strategic thinkers, revenue drivers, and relationship builders.
Responsibilities
- Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
- Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
- Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
- Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
- Lead quarterly business reviews and executive strategy sessions to reinforce Venn's impact on operational efficiency, resident satisfaction, and NOI
- Navigate internal teams to deliver client outcomes-ensuring seamless handoffs, timely responses, and a coordinated account strategy
- Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting
- Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments
- Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
- By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities.
Requirements
- 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment, with a proven track record managing accounts with ACV of $1M or more
- Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
- Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences
- Experience in multifamily, PropTech, or real estate SaaS
- Experience working with large third-party multifamily operators or ownership groups
- Proficiency with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)
Compensation
- This role is hybrid (3 days/week in our cozy NYC office).
- For New York-based candidates, this position has an estimated annual base salary of $140,000 to $160,000, plus commission, benefits, and opportunities for equity.
- Actual compensation is based on factors unique to each candidate-including skill set, experience, and certifications.
- We're happy to discuss details transparently in our first conversation.
Benefits
- Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators.
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