SoFi
Sr IT, Executive Technology Partner
NY - New York · Senior
Sponsorship not specifiedDetected 7 days ago
LeadershipCommunicationCollaborationCompTIA
About the role
- At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions.
- Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals-empowered by the tools and technology that keep us connected and thriving.
- It's about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best.
Responsibilities
- Serve as a trusted advisor and go-to technical partner for SoFi's executive team and their assistants. 15%
- Deliver personalized, high-touch technical guidance for hardware, software, mobile, and collaboration tools. 10%
- Collaborate cross-functionally to resolve issues and improve tools and workflows. 25%
- Contribute to internal knowledge bases and IT documentation to drive continuous improvement 15%.
Requirements
- Bachelor's degree in IT, Computer Science, or equivalent work experience.
- Experience using and managing ServiceNow (must-have).
- Experience with A/V systems such as Zoom Rooms, NEAT, Q-SYS, Logitech.
- Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean).
- 4+ years of IT support, with direct experience supporting executives and senior leaders.
- Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack.
- Outstanding communication skills-you're the calm in the tech storm.
- High emotional intelligence-you listen first, adapt fast, and support intuitively.
- Proactive mindset-you don't just fix problems, you prevent them.
- Able to work independently, but also collaborate across teams with ease.
- Bonus Points
- Certifications like CompTIA A+/Network+/Security+, or ITIL.
- Bilingual, Spanish-speaking support capabilities.
- Why You'll Love Working Here
Compensation
- The base pay range for this role is listed below.
- Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
Benefits
- To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Company info
- Shape a brighter financial future with us.
- Together with our members, we're changing the way people think about and interact with personal finance.
- We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.
- The industry is going through an unprecedented transformation, and we're at the forefront.
- We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.
- Join us to invest in yourself, your career, and the financial world.
- Senior IT - Executive Technology Partner
- We're looking for a Senior IT professional to become a strategic technology partner to our executive leadership team.
- This isn't your typical support role.
- If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact-this could be your next big move.
- Ensure flawless execution for executive meetings, boardrooms, and AV setups.
- Troubleshoot issues swiftly and clearly-translating technical challenges into calm, confident solutions. 10%
- Handle all executive interactions with professionalism, empathy, and discretion.
- Coach execs on best practices with tools and technology, empowering confidence and independence. 15%
- Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience. 10%
- This is an in-person role that requires a minimum 4 days per week in the NYC office or more depending on executive needs.
- What You Bring
This listing is sourced directly from SoFi's careers page and normalized into a canonical job model.