Smartsheet

Partner Order Operations Specialist

San Jose, CR · Full-time

Sponsorship not specifiedDetected 17 hours ago

Data VisualizationSalesforceCRMSales

About the role

That is magic at work, and it's what we show up for every day.
You'll have the freedom to explore, push boundaries, and grow beyond your role.
When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work.

Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
Manage high volume intake queue, maintaining consistent SLAs
Manage partner deal registration process (lead routing)
Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
Coordinate deal reviews with sales; support training, development, and compliance with operational policies
Manage the daily deal approval process
Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
Let's build what's next, together.
Personal paid Volunteer Day to support our community

2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
2+ years of experience working with channel partners
Ability to ensure order detail and documentation is updated and entered in the system
Familiarity with financial or revenue recognition principles and contracting guidelines
Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
Ability to thrive in a fast-paced,evolving, high-growth environment
ability to execute on new processes
Ability to problem solve and work cross departmentally with multiple stakeholder

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account

We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.