RZR Global Inc.

RZR Global Inc.

Senior Director of Global Customer Success

San Francisco · Director

Sponsorship not specifiedDetected 16 days ago
Account ManagementForecastingOnboardingCustomer SuccessCadenceLeadershipCommunicationMentoring

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Lottery odds40
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About the role

  • The Senior Director of Global Customer Success (CS) at RZR Global is the executive guardian of our global revenue base and the chief architect of our client expansion strategy.
  • As RZR Global marches toward its vision of becoming a top-5 marketing platform in the world, this role is responsible for transforming our global Growth and Account Management functions into a high-performance, consultant-minded engine.
  • You are responsible for protecting a global topline revenue base of $xxxM while simultaneously identifying and capturing expansion opportunities within our most valuable accounts.

Responsibilities

  • Global Revenue Protection: Own the retention of RZR Global's $xxxM topline revenue. Success is defined by maintaining a global churn rate of ≤xx%, ensuring the stability of our foundational business.
  • Share of Wallet (SOW) Expansion: Implement a tiered, consultant-led account planning strategy for high-value accounts. Your mandate is to drive an average of xx% SOW growth per quarter by identifying untapped potential within existing client portfolios.
  • New Product Adoption: Act as the commercial lead for new product launches within the existing client base, ensuring that xx.x% of total global revenue is generated from our latest product innovations.
  • Non-Gaming Category Support: Partner with the Sales organization to ensure that newly acquired clients in the non-gaming sector (Fintech, E-commerce, Social Discovery) are onboarded effectively, contributing to the goal of xx% total revenue from these categories.
  • Forecast Integrity & Governance: Maintain a between forecast and actual revenue. You will achieve this by enforcing 100% tracking of Account Plans and Quarterly Business Reviews (QBRs) for all Tier 1 and Tier 2 accounts globally.
  • "At-Risk" Management: Implement a global "At-Risk" monitoring system. You must ensure that every account showing signs of decline is met with a documented intervention playbook and executive-level support where necessary.
  • Standardized Manager Coaching: Drive 100% adoption of a global coaching cadence.
  • You will train regional leads to move beyond "tactical troubleshooting" and toward "strategic account coaching," focusing on client business outcomes rather than just campaign metrics.

Requirements

  • Required Skills / Experience
  • 8+ years of experience in Customer Success or Account Management within the AdTech/MarTech space, with at least 5 years managing distributed global teams.
  • A track record of using client data to influence product roadmaps and successfully expanding a company's addressable market through feature innovation.

Benefits

  • Current PMF Maximization: Use client health data and performance metrics to identify where RZR Global has the strongest Product-Market Fit (PMF), ensuring we saturate our current addressable market.

Company info

  • We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.
  • We are looking for a leader who values systems over heroics-someone who can document a global playbook for success that ensures no client is left behind and no revenue is left on the table.
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