VIP Hospitality LLC
JFK Airport Customer Service Ambassador – Overnight Shift
Jamaica, NY · Part-time
Sponsorship not specifiedDetected 22 days ago
Customer SupportCommunication
About the role
- About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
- Provide a welcoming, professional, and helpful presence for passengers, visitors, airport employees, and stakeholders.
- Offer clear directions and wayfinding assistance to travelers, visitors, and airport personnel.
Responsibilities
- Support late-night and early-morning passenger flow throughout JFK Terminal 4, especially at airport checkpoints and international arrivals.
- Help maintain calm, orderly passenger movement during overnight travel activity.
- Support passengers who may be navigating delays, missed connections, late arrivals, or early departures.
- Communicate clearly with passengers, coworkers, airport partners, and leadership.
- Maintain a calm, courteous, and solutions-focused approach throughout overnight operations.
- Support team members and assigned operational areas as directed by supervisors or management.
- When assigned as a lead or area point of contact, assist with task assignments, team feedback, and area coordination.
- Ideal candidates are confident communicators who can provide direction, reduce confusion, support passenger flow, and represent VIP Hospitality with professionalism at all times.
Requirements
- Must have one of the following: At least one year of customer service experience at a medium to large hub airport; or At least two or more years of customer service experience in another professional setting.
- Must be reliable, punctual, and available to work overnight schedules, including weekends and holidays as needed.
- Must have one of the following:
Nice to have
- Prior overnight, airport, transportation, hospitality, or high-volume customer service experience preferred.
- Bilingual or multilingual communication skills preferred.
- Ideal Candidate Profile The most successful Overnight Shift Customer Service Ambassadors are dependable, alert, patient, and comfortable assisting travelers during late-night and early-morning airport operations.
- This role is a strong fit for candidates who can stay engaged throughout an overnight shift while continuing to provide a calm, helpful, and professional guest experience.
- Apply Today If you enjoy helping travelers, creating positive guest experiences, and working in a fast-paced airport environment, we look forward to reviewing your application.
Benefits
- Compensation and Benefits Selected applicants will start at a minimum of $21.25 per hour.
Company info
- VIP Hospitality LLC Position Type: Full-Time and Part-Time Opportunities Available Starting Pay: $21.25 per hour Shift: Overnight Shift Position Summary The Airport Customer Service Ambassador - Overnight Shift plays an important frontline role in supporting passengers, visitors, airport employees, and stakeholders throughout JFK Terminal 4, with a primary focus on airport checkpoints and international arrivals.
- The overnight shift is especially focused on supporting late-night and early-morning airport activity, including passenger wayfinding, queue organization, arrivals support, checkpoint readiness, and general guest assistance during overnight operating hours.
- This position is ideal for someone who is dependable, alert, comfortable working overnight hours, and able to maintain a professional and helpful presence when passenger needs may be urgent, delayed, or affected by changing travel conditions.
- Customer Service Ambassadors assist with wayfinding, passenger flow, checkpoint support, queue organization, international arrivals assistance, and issue reporting.
- Ambassadors may also support small team coordination by helping assign tasks, providing feedback, and serving as a point of contact within an assigned area when needed.
- Assist with organizing queues, redirecting passenger attention, and helping travelers understand next steps in the airport process.
- Guide passengers toward faster or more efficient alternatives when appropriate.
- Monitor assigned areas and report facility, passenger flow, or stakeholder issues to the appropriate team members.
Apply directly at VIP Hospitality LLC →Create a free account for alerts like thisView VIP Hospitality LLC immigration profile
This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.