Spindrift

Spindrift

Customer Operations Coordinator

Newton, Massachusetts, United States

Sponsorship not specified$55k-$60kDetected 35 days ago
Outbound SalesExcelSupply ChainLogisticsProcess ImprovementERPCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills

About the role

  • We are looking for a team-oriented individual to join our Customer Service in-house operations.
  • The role serves as a key liaison between Sales, Supply Chain, Logistics, Finance, and Customers to ensure exceptional service levels and operational execution.

Responsibilities

  • What You'll Own Order Lifecycle Management Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment, delivery, and invoicing.
  • Partner with Sales and Customer teams to manage customer-specific programs, product launches, and service requirements.
  • Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies.

Requirements

  • 2-5 years of experience in order management, customer operations, logistics, supply chain, or related operational roles.
  • Strong understanding of order-to-cash processes, fulfillment operations, and customer service execution.
  • Demonstrated problem-solving and analytical skills with the ability to make sound operational decisions.
  • Strong Microsoft Excel and business systems proficiency.

Nice to have

  • That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate.
  • Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets.
  • Spindrift is headquartered in Newton, MA.
  • Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company's distribution network.
  • Ensure customer orders are processed accurately and in compliance with customer-specific requirements and service expectations.
  • Proactively identify and resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact.
  • Coordinate customer compliance requirements, routing instructions, delivery appointments, and portal-based order management activities.

Compensation

  • $55,000-$60,000, plus annual incentive This range reflects the expected hiring range for this role in the Greater Boston area.
  • Final compensation will be based on experience and qualifications.
  • Benefits include: Medical, dental, and vision insurance 401(k) with company match Paid holidays, vacation, sick, personal, and parental leave Annual allowances for product, wellness, professional development, and social justice education Voluntary life and disability coverage

Benefits

  • Benefits include:

Company info

  • At Spindrift, we're making every beverage a positive force of nature.
  • Founded in 2010, we believe the best flavors come directly from nature.
  • From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it.
  • We are also a proud member of 1% for the planet, donating to environmental causes.
  • Customer & Operational Support Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution.
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This listing is sourced directly from Spindrift's careers page and normalized into a canonical job model.