Transportation Insight

Enterprise Account Manager

Atlanta, GA · Full-time

Sponsorship not specifiedDetected 39 days ago

Data VisualizationExcelSupply ChainLogisticsCustomer SupportAR/VRLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

JOB PURPOSE The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients.
The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed.

Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client's transportation needs are met and that all logistics operations run smoothly.
Manage account's RFP/bid packets with applicable internal leaders and departments to drive contractual volume
Apply understand of inner workings of customer contracts to effectively manage tender acceptances and rejections, ensuring alignment with client expectations and organizational capabilities.
Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability, cost-effectiveness, and efficiency.
Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is required to stand, walk, and reach with hands and arms.
Occasionally, the employee is required to lift boxes up to 20 pounds.
Local travel is required.
Out of state travel is limited, but may be required for special training/conferences.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

Ability to multitask and prioritize tasks at hand
Ability to oversee the successful implementation and delivery of services to enterprise clients
Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships
Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership
Ability to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment
Ability to effectively communicate and mediate with all levels of management within the company
Ability to calculate figures and use basic arithmetic
Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics
Microsoft Excel and Tableau experience preferred

This listing is sourced directly from Transportation Insight's careers page and normalized into a canonical job model.