Helix

Customer Service Representative (Contractor)

USA · Contract

Sponsorship not specified$25k-$32kDetected 11 hours ago

ComplianceCustomer SupportHIPAABioinformatics

About the role

The Customer Service team is who they reach, and how we show up in those moments shapes the entire Helix experience.
Most of the work is running the playbook well, following our processes carefully and handling high volume with care.

Support multiple products, partners, and customer types, prioritizing based on business need.
Loop in the right partners across Helix when an issue needs specialized help, and see it through to resolution.
Document customer interactions in our systems accurately and thoroughly.
Maintain HIPAA compliance and high standards of privacy and security when handling sensitive information.
About you: 4 or more years in customer support, quality, or a related role where accuracy and follow-through genuinely mattered.
Support hours are Monday through Friday, 6:00am to 6:00pm, with 8-hour shifts.
4 or more years in customer support, quality, or a related role where accuracy and follow-through genuinely mattered.

The science and technology behind our work reward people who are comfortable learning in a rigorous, information-heavy environment.
Comfort in a regulated environment, handling health and personal information with care.
You can be calm, clear, and human with someone who's worried about their health.
Bonus points Background in genomics, diagnostics, or a patient-facing healthcare setting.

to help everyone improve their lives through their DNA.
At Helix, we're transforming healthcare by making genomics a standard of care.
We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice.
Join us in building a future where healthcare is personalized, proactive, and powered by genomics.
What is special about this role Every day, patients, providers, and partners come to Helix at moments that matter, when they have questions about their orders, their results, or their care.
This is a frontline role at its core.
But the tickets that reach you sometimes need more than a script.
The judgment calls, the edge cases, the situations no SOP covers.
We're looking for someone who does both, someone reliable enough to trust with the standard work and sharp enough to handle what falls outside it.

$24.70 - $31.50 Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. #LI-Remote

This listing is sourced directly from Helix's careers page and normalized into a canonical job model.