SpotOn
Installation Specialist - Bilingual (Kansas City, MO)
Kansas City, Missouri · Staff+
No sponsorship$50k-$75kDetected 16 days ago
CRMCustomer SupportDNSFirewallLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
- If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
- POSITION OBJECTIVE The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution.
Responsibilities
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
- Implement menu/system updates and reporting configuration.
- Lead follow-ups with clients to ensure smooth transitions and adoption.
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Requirements
- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.
- Bilingual proficiency in Spanish required
- Travel regularly to client sites as required.
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
- Work authorization in the U.S. is required.
Nice to have
- A high school diploma or GED is required.
Skills
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
- Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
- Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
- Demonstrated success in 50+ POS installations or comparable technical deployments.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In's Best Workplaces for multiple years running
Compensation
- HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
Benefits
- We can't take care of our clients without taking care of our employees first, and that's why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
- Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
- HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year to assist with your professional development
Company info
- At SpotOn, we put people above everything else.
- We're known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech.
Visa & Work Authorization
- Work authorization in the U.S. is required.
This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.