Scotch
Technical Support - Tier 2
Denver, Colorado
Sponsorship not specified$65k-$75kDetected 23 days ago
AndroidInventory ManagementCustomer SupportCommunicationProblem SolvingOrganizational Skills
About the role
- We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market.
- Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber).
- Forbes has recognized Scotch as a leader in liquor retail tech.
Responsibilities
- Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers
- Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes
- Create and maintain internal troubleshooting documentation, knowledge base content, and support guides
- Support software releases, hardware compatibility testing, and operational readiness efforts
- Collaborate closely with Engineering: Help influence product quality and operational improvements
Nice to have
- Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality
- Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues
- Participate in on-call rotations for critical outages and high-priority incidents
- 1-5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
- Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
- Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
- Strong organizational skills and attention to detail when managing multiple issues simultaneously
- Ability to work independently, prioritize effectively, and communicate clearly under pressure
Compensation
- The anticipated base salary for this position is $65,000 - $75,000.
Benefits
- Competitive equity package
- Comprehensive medical, dental, and vision coverage
- Unlimited flexible PTO
- Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry
- Individual offers are based on a variety of factors, including experience, skills, qualifications, and internal equity.
Company info
- Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.
- We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.
- Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber). We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives. Forbes has recognized Scotch as a leader in liquor retail tech. We closed a $20M Series A in 2026 off 500%+ YoY growth and $1B+ in processed payment volume.
- Position Overview
- A brief overview of your technical support or troubleshooting experience
- Any experience working with POS systems, Android devices, hardware support, or networking
- An example of a complex technical issue you diagnosed or resolved
- Why you're interested in Scotch and this role specifically
- Be part of a team building modern infrastructure for a massive industry
- How to Apply
- Email brett.medina@scotchpos.com with subject line "Technical Support Specialist - Tier 2".
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- In your email, please include:
- Scotch is an equal opportunity employer.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Scotch's careers page and normalized into a canonical job model.