ecoATM | Gazelle
Technical Support Agent I
Louisville, Kentucky, United States
Sponsorship not specifiedDetected 132 days ago
iOSAndroidCustomer SupportRoboticsLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Why should you join us?) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other.
- The schedule will remain consistent week-to-week.
- Base pay offered may vary depending on job-related knowledge, skills, and experience.
Responsibilities
- Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
- Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
- Document, track, and monitor problems to ensure timely resolution
- Perform other job related duties as delegated by leadership team
- Support and leverage other associates within the department to share best practices and knowledge
- Employee may perform other related duties as assigned.
Nice to have
- High school diploma or GED required
- additional technical certification preferred
- Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
- Experience in a call center environment highly preferred
- Experience with ticket tracking software and technical documentation preferred
- Excellent customer service, interpersonal and communication skills with high attention to detail
- Strong trouble-shooting, problem-solving and multi-tasking abilities
- Ability to work independently within established process and direction guidelines
Skills
- Why should you join us?)
- Position Overview
- Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Compensation
- Base pay offered may vary depending on job-related knowledge, skills, and experience.
Benefits
- Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support.
- Education & Experience
- Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.
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This listing is sourced directly from ecoATM | Gazelle's careers page and normalized into a canonical job model.