Parachutehome

Assistant Store Manager Soho

New York, NY · Full-time

Sponsorship not specified$69k-$75kDetected 23 days ago

Data VisualizationCRMAccountingRecruitingCustomer SupportShopifyLeadershipCommunicationMentoringNetSuite

About the role

Because we believe that when we take care of our home, it takes care of us.
You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it.
Assistant Store Managers are action oriented, results driven, and flexible.

Responsibilities

In partnership with the Store Manager, recruits and develops a high performing team.
Supports & leads within a store culture aligned with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Delivers feedback and coaching as needed, and as manager on duty
Partners with Store Manager to monitor payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
Utilizes trade and design service tools as an extension of our customer experience.
Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.

Requirements

Working knowledge and understanding of operational systems and required training.
Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines.
Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
High School diploma or equivalent is required
Experience with hiring, training and leading a team is required
Open availability (Full Time, 40 hours per week, including weekends and holidays) is required
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to frequently communicate face to face, on the phone or via electronic means

Nice to have

Retail visual merchandising and display experience is preferred
Experience in - and a passion for - home interiors is strongly preferred!

Skills

Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
Awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.

Compensation

Up to 9 days of sick time per year
This is an exempt role that has a pay range of $69.000 - $75,000.00 per year dependent on experience

Benefits

Health benefits, vision, and dental plans with 100% employee coverage options
Voluntary supplemental life plan and voluntary short-term or long-term disability plans
Voluntary commuter benefit program through Optum
Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
Free One Medical membership
Paid parental leave program
Monthly cell phone stipend
Quarterly bonus program + incentives
13 days of PTO + 8 paid holidays
Ensures the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
Stays updated on new arrivals, features, benefits and pricing.

Company info

Assistant Store Manager Soho
Parachute's mission is to help you feel at home.
It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home.
As a member of our retail team, you'll play an integral role in building a Parachute community within your local area.
We put the customer at the center of everything we do, and we want you to be part of that at Parachute!
Effectively communicates information to customers while modeling HOME selling skills
Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.

Equal opportunity

As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse

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This listing is sourced directly from Parachutehome's careers page and normalized into a canonical job model.