Data Systems Analysts, Inc.
Help Desk Analyst - CECOM
Aberdeen, MD
No sponsorship$60k-$70kDetected 5 days ago
CybersecurityJiraCustomer Support
About the role
- DSA - Salary Pay Range $60,000 - $70,000 USD Many of DSA's positions require the ability to obtain a security clearance.
- Security clearances may only be granted to U.S. citizens.
- DSA is proud to be an Equal Opportunity Employer.
Responsibilities
- Provide functional and technical support for assigned software applications, IT systems, or product suites.
- Respond to user inquiries, troubleshoot issues, and perform problem resolution through the service desk process.
- Monitor service desk workflow, ticket volume, and support data to identify trends, potential outages, or downtime affecting critical IT assets and services.
- Support continuous improvement of the customer-facing portal by recommending enhancements, updating content, and identifying opportunities to improve the user experience.
- Support continuous cybersecurity risk management by following established security procedures and escalating potential concerns as appropriate.
Nice to have
- Active Secret security clearance.
- Bachelor's degree in Computer Science, Mathematics, Engineering, or a related technical discipline, plus four (4) years of relevant experience within the last four (4) years
- Three (3) additional years of applicable experience, with appropriate certifications or relevant experience, may be substituted for the degree requirement, for a total of seven (7) years of experience.
- Experience with Quality Assurance (QA) testing, including validating application changes before deployment, documenting defects, and confirming fixes meet requirements.
- Experience using JIRA or a similar ticketing/workflow management tool.
- Working knowledge of AI concepts and practical applications
- Experience supporting the DoD.
Compensation
- DSA - Salary Pay Range $60,000 - $70,000 USD Many of DSA's positions require the ability to obtain a security clearance.
- The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate's qualifications, experience, skills, and other job-related factors.
Company info
- Provide user guidance, recommendations, and training to help customers effectively use supported applications and systems.
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- Active Secret security clearance
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