Linksolutionsinc
Help Desk Support Analyst (Associate-Level)
Frederick, MD, United States · Contract
No sponsorshipDetected 9 days ago
ComplianceCustomer SupportCommunicationOrganizational SkillsMicrosoft OfficeCompTIA
About the role
- If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
- The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals.
Responsibilities
- Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues.
- Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.
- Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite.
- Utilize ticket system to manage workload and obtain work assignments.
- Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.
- Experience providing quality service and support for mission-critical systems and VIP end users.
- Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Requirements
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Skills
- Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
Visa & Work Authorization
- Citizen with an active DoW Secret Clearance
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This listing is sourced directly from Linksolutionsinc's careers page and normalized into a canonical job model.