Familywell
Product Manager, Patient Experience
Remote, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
ComplianceUX ResearchHubSpotCRMCadenceHIPAAResearchLeadershipCommunicationCollaborationMentoring
About the role
- This is a highly cross-functional, patient-facing role sitting within the Product team.
- You will be the voice of the patient inside FamilyWell-surfacing friction, celebrating wins, and ensuring our clinical and product decisions are grounded in the lived reality of the people we serve.
- This role works closely with our COO and the broader clinical, product, and operations teams.
Responsibilities
- Design the Experience
- Apply a design lens to patient-facing touchpoints-including digital interfaces, communication templates, and onboarding materials
- Own Patient NPS & Satisfaction Measurement
- Design, run, and iterate on our Patient NPS program-from survey cadence to follow-up workflows
- Define targets, track performance over time, and develop action plans when scores dip
- Maintain an ongoing research calendar to ensure continuous patient feedback loops
- Identify and document patient experience pain points across the full care journey (intake, scheduling, therapy, transitions, offboarding)
- We are hiring a Patient Experience leader to own the end-to-end experience of our patient population.
Requirements
- 3-7 years of experience in patient/customer/user experience, UX research, or a closely related field
- Knowledge of HIPAA requirements and privacy considerations in patient research
Benefits
- About FamilyWell Health
- FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women's mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices.
- FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women's health practices and health systems.
- FamilyWell's virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle-from fertility through menopause-using the proven Collaborative Care Model (CoCM).
- Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered.
- With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners.
Company info
- Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.
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