East West Bank
Banking Operations Product Manager
El Monte, California, USA · Senior · full-time
Work authorization required$100k-$130kDetected 54 days ago
SQLProject ManagementJiraSalesforceExcelProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Introduction Since 1973, East West Bank has served as a pathway to success.
- Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity.
- East West Bank gives people the confidence to reach further.
Responsibilities
- Overview This role serves as a central point of coordination across Digital Banking Operations, Customer Support Channels (CSC), and the Digital Banking product team.
- The position is responsible for managing operational workflows, customer-facing escalations, testing and release support, and ensuring clear ownership and accountability for tickets, inquiries, and customer feedback across multiple platforms.
- The role also provides oversight and final sign-off on key initiatives and supports continuous process improvement.
- Act as a liaison between IT, Digital Banking Development Team, 3rd party vendor and system users to execute project plan tasks, develop solutions for various project and operational needs related to Centralized Operations systems.
- Perform UAT testing and signoff on several key EWB applications/components, including but not limited to, online banking applications, Salesforce, and FIS IBSInsight.
- Ad-hoc data reporting May perform other duties as assigned.
Requirements
- Qualifications Bachelor's degree, with a technical major such as engineering or computer science or equivalent work experience.
- Applicants must have legal authorization to work in the United States.
Compensation
- Compensation The base pay range for this position is USD $100,000.00/Yr. - USD $130,000.00/Yr.
Company info
- With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West.
Visa & Work Authorization
- We do not offer visa sponsorship at this time
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This listing is sourced directly from East West Bank's careers page and normalized into a canonical job model.