University of Central Florida
IT Client Support Specialist II
Orlando, FL (Main Campus), USA · Mid
Stay score
odds of building a lasting career here
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($10,000) is below the Level I prevailing wage of $57,346. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Orlando-Kissimmee-Sanford, FL. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
States it is exempt from the H-1B cap
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This position supports the everyday tools that keep library services moving while also maintaining innovative technologies that encourage exploration, creativity, and research.
- From public printing and one-on-one technical support to podcasting facilities, AR/VR tools, visualization systems, and multimedia equipment, this role offers the opportunity to work across a unique and evolving technology environment.
Responsibilities
- Supports the various public technologies within the library, including scanners, printers, and accessibility machines.
- Provides backup support for Library-specific applications, Including Dematic EMS (ARC), Acuity Lighting, Azure File shares.
- Manages and maintains all technological resources within the Digital Exploration Center space, encompassing the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and augmented/virtual reality (AR/VR) technologies.
- Assists with inquiries about innovative technologies and research tools, troubleshoots issues, and provides one-on-one tech support.
- Manages and trains Libraries IT student workers.
- UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors.
- The Specialist will troubleshoot workstations, printers, scanners, accessibility equipment, and library-specific applications while helping maintain the specialized technology of the Digital Exploration Center.
Requirements
- High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience
Nice to have
- Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
- Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
- Experience with one or more specialized technologies, such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
- Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
- Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
- Additional Application Materials Required:
- Along with your application, a resume and cover letter are required.
- Special Instructions to the Applicants:
Skills
- The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals.
- Serving the UCF community across multiple campuses, including the flagship John C.
- Academic Engagement:
- Partnering with students, faculty, and the community.
- Administrative Services:
- Offering comprehensive financial, physical, and talent support.
- Resources & Discovery:
- Curating and optimizing access to vital content.
- Digital Strategies, Impact, & Visibility:
- Leveraging technology and elevating the research enterprise.
Compensation
- Paid time off, including annual and sick time off and paid holidays
Company info
- At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.