Relay Payments

Relay Payments

Enterprise Technical Account Manager

Atlanta, GA

Sponsorship not specifiedDetected 13 days ago
Product ManagementProduct StrategyStakeholder ManagementAccount ManagementLogisticsCustomer SuccessCustomer SupportCommunicationCollaborationPublic SpeakingOrganizational Skills

About the role

  • Work alongside Sales to conduct integration discovery, follow up meetings, implementation and rollout plans, and more
  • Attend weekly internal pipeline review meetings to provide integration case status updates
  • Exceed quality and service standards, including customer contractual deliverables related to the implementation process; define metrics for measuring customer satisfaction

Responsibilities

  • The Enterprise Technical Account Manager will drive enterprise customer success through strategic relationship management, technical integrations, and end-to-end implementation.
  • A customer advocate with a strong product mindset, you'll own and prioritize product roadmap enhancements and champion customer feedback to influence product development.
  • Lead technical presentations, conduct implementation planning, manage project timelines, mitigate risks, and deliver quarterly business reviews that align customer goals with business outcomes
  • Project manage the end-to-end implementation process for Enterprise clients requiring excellent stakeholder management, proactive communication, organized project plans, weekly reporting updates, and more
  • Detect potential roadblocks and implement solutions when issues threaten to delay the timeline or impact budget or business operations
  • Drive customer discovery and execution of the product roadmap and set feature priorities through data-driven and customer-centric considerations that support our strategic business goals
  • Develop trusted strategic relationships with key internal stakeholders to provide appropriate levels of support to these key partnerships to maintain existing revenue and unlock new opportunities for the business
  • Consistently develop and document detailed product requirements, user stories, acceptance criteria, and success measures
  • Experience working with product managers helping drive product development
  • You are an adaptive problem solver, willing to Own the Work and fill in gaps across roles and responsibilities as needed to make your customers successful

Requirements

  • Customer Success or Account Management experience with a strong track record of meeting KPIs
  • Experience with financial money movement, high level understanding of account payables and receivables functions
  • ability to work with a variety of stakeholders including C level executives
  • experience maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues
  • High ability to multi-task and think quickly to help solve issues
  • You have owned the implementation process from problem discovery to rollout
  • You are the champion of the customer, while remaining laser focused on delivering business impact

Skills

  • Excellent organization skills; experience maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues

Benefits

  • We're all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative.
  • We are generously sharing equity in the company - everyone's an owner!
  • We offer competitive benefits including medical, dental and vision insurance.

Company info

  • About Relay Payments
  • Relay Payments is a modern, digital payment network for the trucking and logistics industries.
  • Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards.
  • Relay has joined forces with industry leaders like Pilot, Love's, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions.
  • Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture.
  • For more information about Relay, visit relaypayments.com.
  • Establish regular customer calls throughout adoption phase to transition customers into full utilization of the solution
  • Conduct quarterly business reviews and formal presentations with your customers
  • Passion for delivering value-realization outcomes to customers
  • Prepare and deliver technical presentations explaining products or services to existing and prospective customers
  • Implement and project manage integration implementations for customers from initial customer request through testing and post-implementation follow-up
  • Provide support and serve as the main point of contact to customers post go-live
  • We are consistently open and generous with information, clear, concise and direct in our communication.
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This listing is sourced directly from Relay Payments's careers page and normalized into a canonical job model.