SmartRent
Director, Site Reliability Engineering
Phoenix, Arizona · Director
Sponsorship not specified$75k-$100kDetected 48 days ago
AWSDatadogSite Reliability EngineeringLeadershipCollaboration
About the role
- Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description The Director, Site Reliability Engineering plays a critical role in ensuring the continuous and reliable operation of SmartRent services at the property level.
- For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions.
Responsibilities
- Drive adoption and effective utilization of SmartRent tools and services across through monitoring, insights, and continuous improvement efforts.
- Establish proactive detection and response frameworks to identify localized system issues and lead coordinated cross-functional resolution efforts.
- Define, document, and enforce standardized operational processes to ensure consistency, accountability, and cross-functional alignment.
- Collaborate with Support leadership to develop dashboards and reporting capabilities that deliver actionable insights into property engagement, activity, and performance trends.
- Lead the strategic oversight of IoT support operations, including installation support workflows and escalation management frameworks.
- Establish and maintain data integrity standards at the property level while contributing domain expertise to enterprise knowledge resources and training materials.
- Strong troubleshooting expertise, including developing and maintaining runbooks and technical documentation.
- SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences.
- Do the hard work and go out of your way to deliver excellence
Requirements
- 3+ years of people management experience
- Demonstrated experience in network operations, including both wired and wireless environments.
- Experience utilizing observability and monitoring tools (e.g., Datadog, Observe, or similar platforms).
- ability to leverage automation to improve operational efficiency is required.
- Working knowledge of cloud-based infrastructure, such as AWS or comparable platforms.
- Significant operational experience with a proven ability to design, implement, and sustain clear, scalable processes that teams consistently follow.
Nice to have
- Demonstrated business acumen, including the ability to connect reliability and operational efforts to measurable business and customer value.
- Experience translating technical reliability outcomes into clear customer-facing or executive-level value narratives.
- We Put Our Employees First
- You'll fit right in if you:
- Are a collaborative and supportive team player-win or lose, you lift others up
- Value authenticity, diverse perspectives, and inclusion in the workplace
- Have a passion for smart tech and the real estate industry
Compensation
- $75k-$100k
Benefits
- Own property-level system reliability outcomes, including oversight of device-only networks and overall property health performance.
- Partner with Engineering leadership to design and implement observability tools and processes that enable scalable monitoring of system health and events.
Company info
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description
- The Director, Site Reliability Engineering plays a critical role in ensuring the continuous and reliable operation of SmartRent services at the property level. This role drives system reliability, oversees property health, and partners closely with Engineering and Support teams to develop scalable processes and observability tools that sustain operational performance and deliver consistent client value.
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- The Director, Site Reliability Engineering plays a critical role in ensuring the continuous and reliable operation of SmartRent services at the property level.
- This role drives system reliability, oversees property health, and partners closely with Engineering and Support teams to develop scalable processes and observability tools that sustain operational performance and deliver consistent client value.
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This listing is sourced directly from SmartRent's careers page and normalized into a canonical job model.