ctmins
Insurance Operations Support Associate
Waterford, Ontario · Full-time
Sponsorship not specifiedDetected 20 days ago
AccessibilityCustomer SupportCommunicationOrganizational SkillsUnderwriting
About the role
- CTM is a financially strong, growth oriented, policy holder-owned, mutual insurer.
- Their needs are always our highest priority, and this role plays an important part in delivering on that promise.
- Answer and direct inquiries professionally, providing clear and accurate information in person, by phone, and via email.
Responsibilities
- Serve as the primary front-facing contact for clients and business partners visiting or calling the Waterford office.
- Support day‑to‑day insurance operations by assisting with policy servicing, documentation, and internal service requests.
- Work with underwriting, claims, and agency teams to help deliver timely, accurate, and consistent service.
- Perform accurate data entry and maintain records, documents, and files in accordance with company standards.
- Build effective working relationships with internal departments to support day‑to‑day insurance operations.
- Perform additional operational and administrative duties as assigned, while gaining exposure to core insurance processes.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- A strong foundation for building a career in insurance, including opportunities to pursue OTL licensing and CIP coursework with organizational support.
- A work environment that is fun and friendly and supports a healthy work-life balance
Requirements
- Provide backup support to other administrative and operations team members as required.
Nice to have
- College diploma or university degree in insurance, business administration, operations, or a related field (preferred)
- Strong customer service mindset with a focus on operational excellence.
- Excellent listening, verbal, and written communication skills.
- Punctuality & Attendance
- Professionalism and Customer Focus
- A commitment to showing relentless respect, kindness, and empathy in all you do
- Successful candidates must be able to pass a comprehensive background check.
Skills
- Learning CTM's core insurance processes and systems
- Supporting multiple departments to understand how teams work together
- Building strong customer service and operational skills
Compensation
- A rewarding career and comprehensive compensation & benefits package
Benefits
- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
Equal opportunity
- This role provides a strong foundation for future growth within insurance operations and related areas
- We want to hear from you!
- We thank all applicants for their interest, however, only those considered for an interview will be contacted.
- CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).
This listing is sourced directly from ctmins's careers page and normalized into a canonical job model.