Maven Clinic

Senior Director, Client Success

New York, NY; Remote, US (Hub cities) · Director · Full-time

Work authorization required$30k-$40kDetected 33 days ago

Account ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

To learn more about Maven, visit us at mavenclinic.com.
This role is focused on strategic vision, leading a high-performing team managing a portfolio of complex, multinational clients, and driving continuous improvement.
Gets to the root cause quickly, navigating complexity to find the best solution.

Define operational metrics for the team, establish regular business reviews, and drive rigor around KPIs.
Gather, analyze, and leverage customer feedback and insights to identify trends, improve processes, and drive product and service enhancements; champion client priorities with senior leadership.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Build relationships with key decision-makers and consultants; develop and execute a stakeholder engagement strategy.
Represent Client Success in new business discussions, forge strong relationships with Payer, Channel, and Consulting leads, and establish client growth strategy. Identify trends across existing clients to help drive member enrollment.
Manage the full lifecycle of client escalations. Act with urgency, provide transparent communication, and serve as Maven's external representative.
Collaborate with all Client Success leaders on AI adoption, including leading the next phase of
Drive measurable efficiency gains in account-to-CSM ratios, time-to-insight, and CSM productivity.

Must have previously carried and delivered against a growth goal, owning upsell and client engagement targets.
Experience operating a book of $100M+ ARR with executive accountability for P&L impact.
Ability to work with senior-level client leadership to solve escalations efficiently and effectively, operating as the face of the company.
Experience serving as a strategic advisor on large, multinational accounts with a strong track record of high client satisfaction, growth, and retention.
ability to understand data and present insights to clients.

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally.
We remain focused on providing a competitive benefits package for our employees.
On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only.
1099/Contract Providers are ineligible for these benefits.
Lead, inspire, and mentor a high-performing team of individual contributors, fostering a culture of excellence, collaboration, accountability, and continuous learning.

Maven is an affirmative action and
equal opportunity employer.
equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

This listing is sourced directly from Maven Clinic's careers page and normalized into a canonical job model.