Claylabs

Claylabs

CX Architect

New York

Sponsorship not specifiedDetected 48 days ago
Roadmapping

About the role

  • We see growth as a creative practice, not a formula.
  • As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage.
  • In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round - and crossed $100M in revenue.

Responsibilities

  • Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay.
  • Innovate with empathy: ****Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches.
  • Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm.
  • Partner with GTM Finance on planning and incentives: operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM.
  • Partner with GTM Engineering and GTM Ops: to push Clay's product into new use cases, propose extensions, and contribute to our practitioner-led product feedback loop
  • Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay.
  • Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm.
  • operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM.

Requirements

  • 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company
  • At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally

Skills

  • Embed within the post sales organization to generate novel solutions to current problems.
  • Exceptional quantitative modeling skills with experience understanding funnel and cohort performance

Benefits

  • We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members.

Company info

  • Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack.
  • Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
  • Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf.
  • Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press.
  • Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page!
  • We're excited for our first CX Architect to design and build our expansion engine.
  • This is a new and unique role.
  • We're looking for someone who thinks like a general manager and will pursue every opportunity to improve post sales efficiency with the tenacity of a P&L owner on the way to moonshot goals like expanding quota capacity for our GTME (seller) organization.
  • To do that, this person will wear many hats simultaneously including: product manager - roadmapping and designing solutions, operations strategist - working backwards from finance goals to operational milestones, technical architect - making changes to our systems, business partner - getting really deep with your end users (post sales), and RevOps pro - building processes fit for scale like transparent ROE.
  • Externally, you'll immerse yourself with our customers as a practitioner-evangelist of Clay and the future of GTM.
  • Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. You'll think and act like a P&L owner evolving every put and take in our GTM system.
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