Fifththird
Lead CSR/Teller - Maple Heights, OH - Full Time
Maple Heights, OH · Full-time
Sponsorship not specifiedDetected 1 day ago
RecruitingCustomer Support
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Make banking a Fifth Third better® We connect great people to great opportunities.
- Discover a career in banking at Fifth Third Bank.
- Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Responsibilities
- Maintain a position of trust and responsibility by keeping all customer business confidential.
- Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
- Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
- Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
- Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
- As Lead, monitor the operation behind the CSR line.
- As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
- Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
- Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
Skills
- High school diploma/GED.
- Ability to demonstrate advanced math functions.
- Must have the ability to interact comfortably and confidently with the public.
- Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
- Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
- Must demonstrate the ability to establish self as a leader.
- Need to have flexibility in scheduling.
Compensation
- Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Benefits
- Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
Company info
- GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies.
- Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
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