FIS
Product Technical Support Technician III
US FL JAX 347 · Mid · Full-time
Sponsorship not specifiedDetected 97 days ago
CRMCustomer SupportCommunicationProblem SolvingCritical Thinking
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Responds promptly to customer inquiries, providing accurate and helpful information.
- Hybrid Schedule: Monday - Friday 9:00 am to 6:00 pm.
- The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions.
Responsibilities
- Provide frontline support for client questions, issues, and service requests.
- Coordinate with internal teams to investigate issues and drive resolution.
- Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
Requirements
- Ability to communicate clearly, professionally, and empathetically with clients
- Ability to identify root causes, inve stigate issues, and provide effective solutions
- Experience using CRM or ticket management systems required
- Required work hours: 9:00 am - 6:00 pm Monday - Friday
- Overtime required: No
- Weekends required: Rarely
- Experience with ACH payments, vendor onboarding, account verification, or financial risk management.
- Customer Service & Communication
- Strong verbal and written communication skills
- Problem Solving & Troubleshooting
- Critical thinking skills to navigate complex payment and platform related issues
- T echnical Aptitude
- Understanding of file processing, payment workflows and system integrations are beneficial
- Ability to learn and navigate payment platforms and support related tools
- Minimum of 1-3 years of customer support, help desk, or client services experience
Compensation
- Competitive salary and benefits
Benefits
- Always-on learning and development
- Competitive salary and benefits
Company info
- The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests.
- In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
- What you will be doing:
- In this role, you will be responsible for:
- Troubleshoot and resolve platform-related incidents while meeting service level commitments.
- Communicate status updates, root causes, and solutions to clients in a timely manner.
- What you bring:
- Travel percentage for this role: 0%
- Added Bonus if you have:
- Experience in fraud prevention
- Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.