Alloy

Client Enablement Lead

New York City · Vp

Sponsorship not specified$141k-$162kDetected 5 days ago

TypeScriptSpringConfluenceContent MarketingCommunicationCollaborationWriting

About the role

Own Alloy's external knowledge base strategy: ensuring docs, tutorials, videos, and trainings are accurate, logical, and surfaced in the right places (website, developer portal, in-product) for the right personas (policy builders, engineers integrating via API, compliance leads, etc.)
Collaborate with our Technical Solutions team to design and deliver client training programs and onboarding materials that reduce time-to-value and drive client self-sufficiency
Design the process by which Alloy can continuously audit and improve materials based on support tickets, client feedback, and product changes; ensure we proactively find and fix the gaps before clients do
Build and maintain onboarding and training resources for internal teams: Technical Solutions (TS), Sales, and Product
Partner with TS to ensure internal knowledge bases and runbooks are up-to-date, enabling faster client support resolution
Drive cross-functional alignment on documentation priorities, ensuring the whole org is moving toward a better onboarding and self-serve experience

Proven track record of owning documentation end-to-end - not just writing content, but shaping structure, strategy, and how content is surfaced and maintained
Experience spanning client-facing and internal enablement
Strong communicator and collaborator - you're just as comfortable in a stakeholder meeting or a client training session as you are writing alone
Hands-on experience with AI writing tools and modern documentation platforms (e.g., Notion, Readme, Confluence, Guru, or similar)
Ability to make complex technical concepts accessible to non-technical audiences without losing accuracy
Alloy's platform is only as powerful as a client's ability to use it.

Experience in fintech, identity verification, compliance, or API-driven B2B SaaS
Familiarity with developer-facing documentation (API references, integration guides, SDKs)
We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up.
If this all sounds like a good fit for you, why not join us?
Alloy is committed to fair and equitable compensation practices.
Below is the anticipated starting base compensation range for this role
however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography.
Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

Unlimited PTO and flexible work policy
Employee stock options
Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
Eligible new parents receive 16 weeks of paid parental leave
Home office stipend for new employees
Annual Learning & Development annual stipend
Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.
See how we've been continuously recognized and named one of Inc.Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
Check out our investors and read more about us here.
As our Client Enablement Lead, you'll report into our VP of Product and own the end-to-end experience of how clients and partners (and the internal teams who support them) learn, understand, and get the most out of Alloy's platform.
You'll be the connective tissue between product, technical solutions, sales, and our clients and partners- building a documentation and training ecosystem that proactively answers questions before they're asked, reduces friction in onboarding, and enables clients to self-serve confidently.
You'll have strong opinions about what good looks like and the drive to make it happen across the organization.
We look to foster collaboration and community by having our local employees onsite three days a week.
What you'll be doing
Client-Facing Enablement
employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.

We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

r, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status

This listing is sourced directly from Alloy's careers page and normalized into a canonical job model.