Thales
Senior Customer Success Manager (East)
Massachusetts Remote · Senior · Full-time
No sponsorship$125k-$217kDetected 4 days ago
Computer VisionSalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingAdaptabilityOrganizational Skills
About the role
- Location: Massachusetts Remote, United States of America
- Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000
Responsibilities
- Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth
- Identify and implement best practices for customer success, continuously improving processes and methodologies
- Collaborate closely with sales, marketing, product, and support teams to align on customer success objectives and deliver a cohesive customer experience
- Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams)
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders
- Ability to analyze data and use insights to drive customer success strategies
- Strategic thinker with the ability to develop and execute customer success plans
- Strong leadership qualities and the ability to mentor and develop junior team members
Requirements
- Applicants must be legally authorized to work in the United States for any employer at the time of hire.
- You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
Nice to have
- Proven experience (8+ years) in a customer success, account management, or related role, preferably in the cyber industry
- Demonstrated success in managing large, complex customer accounts and driving customer satisfaction and retention
- Excellent problem-solving skills and a proactive approach to customer success
- Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.)
- Customer-focused mindset with a passion for delivering exceptional service
- Strong organizational skills and attention to detail
- Adaptable and capable of thriving in a fast-paced, dynamic environment.
- Bachelor's degree in business, Marketing, or a related field
Skills
- Thales people architect identity management and data protection solutions at the heart of digital security.
- Business and governments rely on us to bring trust to the billions of digital interactions they have with people.
- Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
- Remote- Massachusetts
- Key Areas of Responsibility
Compensation
- The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Company info
- Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges
- Serve as the primary point of contact for customers, becoming customer's trusted advisor and ensuring their satisfaction
- Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth
- Ability to work independently and as part of a team
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States for any employer at the time of hire.
This listing is sourced directly from Thales's careers page and normalized into a canonical job model.