Base Power Company
Member Experience, Strategy and Operations
Austin, TX
Sponsorship not specifiedDetected 6 days ago
SQLCollaboration
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Members trust Base to keep their lights on and their bills low.
- You'll identify the biggest needle movers for systemic improvement, and then go make the improvements.
- The Member Experience team is the face of Base to our members-and the voice of our members back to Base.
Responsibilities
- Take on projects across the member experience, potentially including product, comms, retention, payments, fraud prevention, and frontline support operations. You'll choose the ones that matter most based on data and member feedback.
- Find the root causes behind recurring pain points and fix them. That might be a process change, a tooling update, clearer messaging, or a conversation with Engineering to build a fix.
- Build the analysis, dashboards, and forecasts you need. You won't wait for someone else to pull the numbers.
- Lead cross-functional work from kickoff to launch, keeping timelines and priorities on track.
- A track record of owning results in a fast-moving environment where the job wasn't fully defined. Backgrounds in operations, consulting, strategy, support, product, analytics, or similar all work.
- A bias toward building. You start before you're told to, treat gaps as yours to close, find leading indicators before issues arise, and define your own scope as you go.
- Take on projects across the member experience, potentially including product, comms, retention, payments, fraud prevention, and frontline support operations.
Requirements
- You're comfortable in a spreadsheet or SQL, and you can tell what a number means for a decision.
Benefits
- Quick learning.
Company info
- Base is America's next-generation power company.
- We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system.
- We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
- We're deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects.
- By seeing firsthand what's working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next.
- Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.
- Please note:
- Base is a startup, which means priorities shift and evolve quickly.
- Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
- First Principles Thinking:
- Question assumptions.
- Principles > rules.
- Operate at Base Pace:
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This listing is sourced directly from Base Power Company's careers page and normalized into a canonical job model.