Diana Health
Care Navigator (Full-Time)
Beaumont, TX, USA · Full-time
Sponsorship not specifiedDetected 28 days ago
CRMEHR/EMRCommunicationProblem SolvingOrganizational Skills
About the role
- The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience.
Responsibilities
- Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
- Introduce and document payment plan options
- Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones:
- Support patients to develop and fine tune their care plans and to connect to resources, as needed
- Provide additional support to those patients identified as benefiting from higher touch:
- We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
- We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.
Requirements
- Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
- Excellent communication, interpersonal, and organizational skills
- Strong computer skills; familiarity with EMRs is preferred but not required
- Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance
Nice to have
- Strong computer skills
- familiarity with EMRs is preferred but not required
Compensation
- Competitive compensation
Benefits
- Health; dental & vision, with an HSA/FSA option
- Paid Parental Leave
- Having a growth mindset and striving for continuous learning and improvement
- Diana Health Culture
- About Diana Health
- Diana Health is a high-growth network of modern women's health practices.
- The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
- We are an interdisciplinary team joined together by our shared commitment to transform women's health.
Apply directly at Diana Health →Create a free account for alerts like thisView Diana Health immigration profile
This listing is sourced directly from Diana Health's careers page and normalized into a canonical job model.