Southwest Airlines

Tech Lead Software Engineer

TX-Dallas · Senior

Sponsorship not specifiedDetected 34 days ago

AWSKafkaProject ManagementSalesforceCRMCustomer SupportLoad TestingLeadershipCommunicationCollaborationProblem Solving

About the role

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Acting as a bridge between Development Teams, business stakeholders, and Leadership, you'll shape technical direction, mentor Engineers, and bring clarity to complex Customer‑focused initiatives.

Provide accurate development estimates in support of feasibility assessments and planned development activities
Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account
Develop, maintain, and review software with a focus on quality and maintainability
Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development
Mentor and coach Development Team on relevant architecture, design, development, and operations topics
May perform other job duties as directed by Employee's Leaders
Ability to lead ideation, presentation, and group-thinking sessions
Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Expert level experience, expansive and far reaching knowledge in software engineering
Required: High School Diploma or GED
Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Required: Expert level experience, expansive and far reaching knowledge in software engineering
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age

Experience with Salesforce AI capabilities (e.g., Einstein, Prompt Builder, Data Cloud, AI Cloud) and how they support sales, service, and Customer operations
Experience working with customer data platforms, including Salesforce Data Cloud/Data360 concepts such as unified profiles, data harmonization, and activation across customer journeys
Experience integrating AI solutions with CRM data sources, APIs, and middleware technologies (e.g., MuleSoft, Kafka)
Preferred: Experience with Salesforce AI capabilities (e.g., Einstein, Prompt Builder, Data Cloud, AI Cloud) and how they support sales, service, and Customer operations
Preferred: Experience working with customer data platforms, including Salesforce Data Cloud/Data360 concepts such as unified profiles, data harmonization, and activation across customer journeys
Preferred: Experience integrating AI solutions with CRM data sources, APIs, and middleware technologies (e.g., MuleSoft, Kafka)
Preferred: Familiarity with AWS tools supporting AI development and orchestration (e.g., Bedrock, SageMaker, agent‑based workflows)

Competitive market salary from $160,550 per year to $178,260 per year* depending on qualifications and experience.

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment.
You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
https://careers.southwestair.com/benefits
401(k) Company match contributions are subject to the plan's vesting schedule.
Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
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U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

This listing is sourced directly from Southwest Airlines's careers page and normalized into a canonical job model.