MNTN

Customer Success Manager, CPG & Health

United States

Sponsorship not specifiedDetected 1 day ago

SalesforceCRMPerformance MarketingSalesAccount ManagementOnboardingCustomer SuccessIntercomCommunication

About the role

This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.
It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023.
We're committed to innovation that empowers, not replaces.

Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy.
Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations.
Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals.
Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices.
Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical.
Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor.
Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results.
Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more.
Our goal is to streamline workflows and drive new solutions-without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.

3-6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.
Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.

We're hiring Customer Success Managers across our CPG & Health vertical, giving you the opportunity to develop deep expertise in a specific market while partnering with advertisers to drive long-term growth.
Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations.
Customer health remains strong, with risks identified early and addressed before impacting renewals.
CRM data, account plans, and customer health metrics remain accurate, actionable, and trusted across the business.

Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle.
Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform.
Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow.
Customers view you as a trusted advisor who understands their business and helps them achieve measurable growth.
New customers onboard quickly, realize value early, and confidently adopt the MNTN platform.
At MNTN, we put our people first, full stop.
You can learn more about us and everything we do by visiting https://mountain.com/.
Working within a vertical-focused pod, you'll help customers unlock measurable business outcomes while driving retention, growth, and long-term partnerships.

This listing is sourced directly from MNTN's careers page and normalized into a canonical job model.