Valerie Health

Operations Team Lead

Chattanooga, Tennessee, United States · Director

Sponsorship not specified$70k-$90kDetected 47 days ago

Customer SuccessLeadershipCommunicationMentoring

About the role

Lead and Develop Your Team: Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities.
Support Live Operations: Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary to support the team and maintain continuity.
Proven experience managing, coaching, and developing team members within an operational team.
Operational Focus: You stay close to day-to-day delivery and operate effectively in a fast-paced environment. You help keep work moving, adapt as priorities shift, and step in to support the team when volume or complexity increases.
Ownership Mentality: You take responsibility for the quality and completion of work across your scope. When issues arise, you help drive them toward resolution and ensure nothing falls through the cracks.
Bias Toward Execution: You move quickly from identifying a problem to helping implement a solution. You follow through on commitments and help ensure work is completed accurately and on time.
Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention.

3+ years of experience in operations, delivery, or service environments.
Experience working in fast-paced environments where delivery quality and responsiveness matter.
Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.

Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B).
Stay close to day-to-day delivery and team dynamics, identifying risks to delivery quality, team health, or workflow performance early and intervening or escalating to leadership when needed.
Support Scheduling and Coverage: Partner with the owner of live ops on
shift scheduling and workload distribution to ensure balanced coverage across customers and workflows.
Help identify and fill coverage gaps as needed to maintain delivery continuity and meet operational demand.

Valerie Health is the AI front office for independent provider groups.
We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry changing operational efficiencies.
WHY JOIN US NOW?
In this role, you will lead a team responsible for delivering work to customers while remaining close to the day-to-day operational workflows.
Delivery Ownership: Serve as the POC (Point of Contact) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.

This listing is sourced directly from Valerie Health's careers page and normalized into a canonical job model.