Rockstar 3

Rockstar 3

Provider Support Specialist

Atlanta, Georgia, United States

Sponsorship not specifiedDetected 21 days ago
SalesforceCRMCustomer SuccessCustomer SupportVoIPCollaboration

About the role

  • This role is heavily digital (80% email / 20% phone), requiring a technically-minded individual who can write with immense warmth, clarity, and empathy.

Responsibilities

  • Omnichannel Support: Manage a high-volume queue of incoming emails and calls with speed, precision, and an exceptionally warm written tone.
  • This role shifts away from baseline document review to focus heavily on resolving technical support cases.
  • Case Management: Maintain meticulous records of customer interactions within the ticketing system, ensuring every story is documented and every outcome is clear.
  • Data Integrity & Compliance Support: Proactively manage and update the CRM database to ensure a single source of truth for the entire organization.
  • Maintain a strong working knowledge of compliance frameworks to support the baseline screening process and step in to process credentials when needed.
  • Ecosystem: Mastery of macOS, Google Workspace (Gmail/Drive), and Microsoft Excel.
  • When customers win, they become deeply trusted partners to families and senior living staff alike.
  • Operationally, this role is a technical product support and customer success function, rather than a heavy document processing role.
  • While a dedicated teammate owns primary credential reviews and advanced AI handles baseline document screening, the specialist steps in as the go-to technical problem solver for the Verify product.
  • Furthermore, as the product suite expands into marketing features, the specialist acts as a product advocate, helping customers discover new tools that can grow their own businesses.

Requirements

  • CRM: Experience with Freshdesk, Salesforce, or ClientSuccess.
  • Familiarity with modern call tools like GoTo, DialPad, or similar cloud-based systems.
  • Software Fluency: CRM: Experience with Freshdesk, Salesforce, or ClientSuccess.

Nice to have

  • Bachelor's degree preferred, or equivalent professional experience.

Benefits

  • The Position As a Provider (Credentialing) Support Specialist, the mission is to help home care, home health, and hospice providers maximize the value of the ecosystem.
  • Qualifications & Tech Stack Education: Bachelor's degree preferred, or equivalent professional experience.

Company info

  • Every person in a senior living community is known, protected, and connected.
  • Outdated paper logs are replaced with a digital greeting that fosters safety and a true sense of belonging.
  • The goal is to provide calm clarity for families and staff, ensuring that human connection remains at the heart of care.
  • Our Culture This is a service-driven team that uses technology to solve real-world problems.
  • To be successful here, alignment with the six values that define how the team works and interacts every day is essential: Compassion: Care deeply about customers and end users because we are all children and grandchildren.
  • This personal connection drives the team to treat every community as if their own family lived there.
  • Humility: Everyone "sweeps the floors." No task is too small, and the team is always willing to serve and do whatever is needed to support each other.
  • Collaboration: The team believes in "singing harmony." They are at their best when working together, blending unique strengths to create a better outcome than they could alone.
  • Customer Focus: The team is here to solve problems and leave a lasting legacy.
  • Every decision is centered on providing value and building long-term trust with partners.
  • Flexibility: Many different hats are worn.
  • The team stays agile in their roles to meet the evolving needs of customers and the growing company.
  • Growth: The team never settles for "good enough." They are lifelong learners who are always working to be better, do better, and push the boundaries of what's possible.
  • Many different hats are worn.
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This listing is sourced directly from Rockstar 3's careers page and normalized into a canonical job model.