Next Step Systems LTD

Next Step Systems LTD

Director of Technology, Onsite in Charlotte, NC

Charlotte, NC, United States · Director

Sponsorship not specifiedDetected 12 days ago
GitAzureCloud PlatformsKubernetesTerraformCI/CDGitHub ActionsPrometheusGrafanaDatadogDevOpsSite Reliability EngineeringRESTCybersecurityIncident ResponseComplianceJiraStakeholder ManagementCustomer SupportCadenceFirewallHIPAALeadershipCommunication

About the role

  • This position is a 50% hands-on and 50% management type of a role.
  • Hands-on capabilities with infrastructure/data center management, cloud transformation and DevOps is necessary for this role.
  • This position is 100% Onsite in Charlotte, NC.

Responsibilities

  • Build, mentor, and retain a team of 8 engineers across Infrastructure/Network, DevOps/SRE, and Desktop/End-User Support, providing technical coaching, career development, and performance management.
  • Own platform strategy, roadmap, and execution to meet business goals and customer SLAs.
  • Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.
  • Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (IaC) (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices.
  • Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity.
  • Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness.
  • Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.
  • Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.
  • Desktop & End-User Support:
  • Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences.

Requirements

  • Proven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.
  • Hands-on experience designing and executing Disaster Recovery (DR) strategies in cloud and data center environments, including Disaster Recovery (DR) testing and runbook development.
  • Excellent communication and stakeholder management skills and ability to translate technical complexity into business impact for executive and non-technical audiences.
  • Deep expertise with Microsoft Azure including computing (VMs, App Services, Functions), Networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.

Nice to have

  • Director of Technology Preferred

Skills

  • Experience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights).
  • Background supporting real-time GPS tracking, vehicle telematics, or Internet of Things (IoT) device management platforms.
  • Prior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP).
  • Hands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms.
  • Benefits include medical insurance, Dental, Vision, Savings Plan Options, PTO, etc.
  • Looking to hire a Director of Technology in Charlotte, NC or in other cities?
  • Our IT recruiting agencies and staffing companies can help.
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This listing is sourced directly from Next Step Systems LTD's careers page and normalized into a canonical job model.