Fourvenues
Account Manager US
Miami
Sponsorship not specified$90k-$110kDetected 43 days ago
CRMAccount ManagementCustomer SuccessCommunication
About the role
- Act as the day-to-day point of contact after the sales process.
- Understand each client's business, priorities and growth opportunities.
- Monitor adoption, identify usage gaps and propose clear actions.
Responsibilities
- Account Management & Client Relationship Manage a portfolio of US accounts across nightlife and live entertainment.
- Support account plans together with the Strategic Accounts & Expansion Lead - US.
- Support go-lives, event launches, seasonal openings and key operational moments.
- Support commercial follow-ups related to renewals, growth and expansion.
- Operations & Escalation Management Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed.
- Track client activity and business performance to support decision-making.
- Contribute to building a scalable account management playbook for the US market. ]]>
- Strong client management skills and ability to build trust with demanding stakeholders.
- Operational mindset to execute, follow up and create structure in fast-moving environments.
- At Fourvenues, we develop the technology used by leading live entertainment companies to manage, scale and optimise their business.
Requirements
- Manage first-level escalations and involve senior stakeholders when required.
- 2-5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS or a similar client-facing role.
Compensation
- $90,000 - $110,000.
- Annual bonus and incentive plan linked to Fourvenues' global growth and the achievement of company-wide, individual and team objectives.
Company info
- As we continue expanding in the United States, we are looking for an Account Manager to help us grow, retain and strengthen our client portfolio across the US market.
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This listing is sourced directly from Fourvenues's careers page and normalized into a canonical job model.