tlatechinc

Support Specialist

Remote US · Full-time

Sponsorship not specified$40k-$45kDetected 9 days ago

CRMCustomer SuccessCommunicationCollaboration

About the role

Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models.
We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding.
Please do not hesitate to apply if you only have some of these qualifications, especially if you come from a less traditional background.

Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels
Develop deep expertise in the Syllo platform and serve as a product knowledge resource for clients and the CS team
Conduct live troubleshooting sessions and product walkthroughs with clients to resolve issues and build platform confidence
Write and maintain help content including articles, guides, and FAQs that address common client questions and product workflows
Partner with the other Customer Success teams to flag recurring issues and surface client feedback to the product team
Document solutions and contribute to the internal knowledge base to reduce repeat inquiries and support team scaling
you own your work and follow through

1 to 3 years of experience working in a legal environment, whether at a law firm, corporate legal department, or legal technology company, in a support, operations, or client services capacity
Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
Collaboration: you work well within a team and make handoffs clean and complete
Judgment: you know when to escalate and when to solve it yourself
Comfortable conducting live client-facing calls and troubleshooting sessions
Familiarity with support or CRM tools is a plus
High aptitude for learning new software tools and enthusiasm for AI-powered products

will be based on qualifications and experience, with an hourly rate of $40-$45 per hour, which is equivalent to an annualized salary of approximately $83,200-$93,600, based on a 40-hour workweek.
United States - Remote Pay Range
This is a full-time, hourly position.

We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.

This listing is sourced directly from tlatechinc's careers page and normalized into a canonical job model.