Emerald Cloud Lab
IT Operations Engineer
Austin, Texas
Sponsorship not specifiedDetected 29 days ago
AzureLinuxComplianceCustomer SupportTCP/IPDNSVPNResearchLeadershipCommunication
About the role
- With ECL handling the manual completion of experiments, scientists can spend more time on the science - designing experiments and interpreting results.
- Our Austin facility operates around the clock with scientific instrumentation, service computers, and end-user workstations that all need to stay online.
Responsibilities
- Serve as the senior IT support resource for the Austin site, owning ticket queue triage, resolution, and escalation for all site-related requests
- Provide direct, responsive technical support to end users across Windows, Mac, and Linux platforms, including executive-level stakeholders and visiting clients
- Maintain uptime and reliability of lab infrastructure, including instrument PCs, service computers, virtual machines, and networked lab equipment in a 24/7 production environment
- Administer and maintain on-premises Windows Server infrastructure, including Active Directory, Group Policy Objects, DHCP, and DNS
- Deploy and manage endpoints via Microsoft Intune, including compliance policies, application deployment, and device enrollment
- Perform hands-on hardware troubleshooting, repair, and replacement for workstations, instrument PCs, printers, peripherals, and AV/conference room systems
- Drive documentation of site-specific procedures, known issues, and resolution playbooks to improve team response times
- Mentor junior IT staff and help establish consistent support standards across sites
Requirements
- 4+ years of experience in a hands-on IT support or desktop engineering role, preferably in a lab, manufacturing, or other operationally intensive environment
- Strong knowledge of Windows Server administration, including Active Directory, Group Policy, DHCP, and DNS in an on-premises domain environment
- Experience with Microsoft Intune or similar endpoint management platform for device enrollment, compliance, and application deployment
- Working knowledge of macOS and Linux in a mixed-OS environment
- Experience supporting networked equipment in a production or lab setting - not just office desktops
- Familiarity with networking fundamentals: TCP/IP, VLANs, VPN, and wireless troubleshooting
- Experience with Microsoft 365 administration and Entra ID (Azure AD), including hybrid identity, conditional access, and user/group management
Nice to have
- TCP/IP, VLANs, VPN, and wireless troubleshooting
- Google Workspace and Microsoft 365 administration experience
- Track record of high-volume ticket resolution with strong prioritization instincts
- Excellent communication skills, especially translating technical issues for non-technical staff and leadership
- MDM experience beyond Intune (JAMF, Kandji, or similar) is a plus
- Experience in regulated or compliance-driven environments (ISO, SOC2) is a plus
- This is a facility-based role supporting a 24/7 laboratory operation.
Skills
- Scientific methods are translated into code, then executed in our state-of-the art laboratory.
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This listing is sourced directly from Emerald Cloud Lab's careers page and normalized into a canonical job model.