Mission Lane

Mission Lane

Senior Manager, Operations Transformation

Remote, United States · Senior · Full-time

Sponsorship not specified$136k-$162kDetected 10 days ago
Project ManagementLeadershipCollaborationProblem Solving

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress.
  • You'll be the one who makes them run better, and better, and better again.
  • As Senior Manager, Operations Transformation, you'll have the scope and autonomy to size up where the operation has room to grow, whether through AI and automation, process redesign, or new ways of working.

Responsibilities

  • You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that.
  • Evaluate vendors and solutions, and build the business case for the ones worth pursuing.
  • Sequence the work and partner with Product, Engineering, Operations, and vendors to move the work forward.
  • Deliver outcomes that matter, including cost, quality, and customer experience.
  • By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Requirements

  • 5+ years of program or project management experience
  • 5+ years of operations leadership, including contact center or customer operations
  • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
  • Ability to travel approximately four times a year for two to five days at a time
  • You have a strong problem solving skillset
  • You know how to hold cross-functional teams accountable without formal authority.

Nice to have

  • Experience implementing or overseeing technology or process changes in an operations context, such as AI, automation, or workflow redesign
  • Background in financial services or consumer-facing products
  • Genuine curiosity about how technology and process changes can improve operations, and optimism about the work of figuring it out
  • About Mission Lane:
  • It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit.
  • Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all.
  • We decided this just wouldn't do.
  • To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Compensation

  • Annual full-time starting base salary range: $136,000 - $162,000
  • This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
  • Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Company info

  • How well our contact center operations run determines how quickly our customers keep moving.
  • About Mission Lane: Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
  • We're looking for team members who share our dedication to transparency and truth.
  • Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

Equal opportunity

  • Mission Lane is an equal opportunity employer.
  • Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
  • equal opportunity employer.

Visa & Work Authorization

  • In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people workin
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This listing is sourced directly from Mission Lane's careers page and normalized into a canonical job model.