Mission Lane

Operations Senior Manager, AI

Remote, United States · Senior · Full-time

Sponsorship not specified$136k-$162kDetected 8 days ago

Project ManagementLeadershipCollaboration

About the role

By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress.
It could be a question they need answered, something to resolve, or a next step they're working toward.
Getting the right information quickly keeps them moving, and how well our contact center operations run determines how consistently that happens.

You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that.
You own the intent, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work.
You'll have the scope and autonomy to develop and deliver an
What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it forward, and establishing the governance needed to maintain and continuously improve the AI use cases.
By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

5+ years of program or project management experience
5+ years of operations leadership, including contact center or customer operations
Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
Ability to travel approximately four times a year for two to five days at a time
You know how to hold cross-functional teams accountable without formal authority.
You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work.
Sound like a mission you can get behind?

Experience implementing or overseeing AI or automation tools in an operations context
Background in financial services or consumer-facing products
Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out
About Mission Lane:
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit.
Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all.
We decided this just wouldn't do.
To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Annual full-time starting base salary range: $136,000 - $162,000
This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success.
We're looking for an Operations Senior Manager, AI to own Mission Lane's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr.
AI is central to how we keep improving that experience for our customers.
We're looking for team members who share our dedication to transparency and truth.

Mission Lane is an equal opportunity employer.
Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
equal opportunity employer.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people workin

This listing is sourced directly from Mission Lane's careers page and normalized into a canonical job model.