Harris healthcare

Senior Client Success & Renewals Manager

Wisconsin, United States, USA · Senior

Sponsorship not specified$85k-$105kDetected 22 days ago

HubSpotSalesforceCRMAccount ManagementNegotiationForecastingExcelCustomer SuccessLeadershipCollaborationMentoring

About the role

We're looking to add greater depth in dedicated specialties, and we are looking for a strategic renewal leader.
This role is essential to maintaining trusted client relationships, ensuring client satisfaction, and supporting predictable recurring revenue.

Responsibilities

In this capacity, you will act as the dedicated CSM for a portfolio of your own accounts, owning the relationship and the renewal outcomes from end to end.
Build and maintain strong, trusted relationships, serving as a strategic partner who deeply understands your clients' goals, challenges, and success criteria.
Drive effective adoption and ongoing optimization of our platform by guiding clients on configuration, data integrity, and best practices to ensure they realize measurable value from the tool.
Act as your client's primary advocate internally, collaborating closely with Sales, Product, and Support teams to ensure their needs are met and feedback is incorporated into our strategy.
Develop, own, and iterate on the team's official Renewal Playbook, creating the standardized processes, tools, and documentation that will enable the entire team to manage renewals effectivel y.
Partner with CS leadership to deliver accurate forecasting on renewals, churn risk, and retention, analyzing data to identify trends and inform broader company strategy.
Champion a culture of commercial awareness, helping your peers understand how to identify and qualify expansion opportunities to support our growth.

Requirements

Proven experience (typically 4+ years) in a role focused on managing and retaining a portfolio of long-term clients.
You are comfortable and confident handling contract renewals, pricing discussions, and negotiations.
You know how to work effectively with different departments (like Sales, Product, and Operations) to get things done for your clients.
You enjoy bringing structure to your work and have experience creating documentation, standardizing workflows, or coaching others on best practices.
A Great Place to Live: This position is based in our La Crosse, Wisconsin office, where you can enjoy a fantastic quality of life while making a global impact.
Proven experience (typically 4+ years) in a role focused on managing and retaining a portfolio of long-term clients. This could be in Account Management, Client Relationship Management, or Strategic Consulting.
A natural talent for building strong, trusted relationships. You excel at understanding client goals, acting as their primary advocate, and serving as a strategic partner rather than a reactive resource.
Demonstrated success leading commercial conversations. You are comfortable and confident handling contract renewals, pricing discussions, and negotiations.
Strong financial acumen. You can easily understand a client's business, build a compelling case for ROI, and talk confidently about the value your solution provides.
Excellent internal collaboration skills. You know how to work effectively with different departments (like Sales, Product, and Operations) to get things done for your clients.
A process-oriented mindset. You enjoy bringing structure to your work and have experience creating documentation, standardizing workflows, or coaching others on best practices.

Nice to have

Direct experience within a B2B SaaS or recurring revenue business model.
Serve as the go-to coach and internal consultant for your CSM peers, providing guidance on negotiation tactics, objection handling, and renewal best practices.

Compensation

Including a strong salary and comprehensive health, dental, and vision benefits.
The potential salary range for this role is $85,000 to $105,000 USD per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.

Benefits

Proactively manage client health throughout the entire lifecycle by conducting impactful QBRs, tracking key success metrics, and identifying opportunities to deliver deeper value.
With a robust retirement plan.
The potential salary range for this role is $85,000 to $105,000 USD per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.
We offer a competitive Total Rewards program including health benefits, RRSP matching, stock option, and career development opportunities.

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