Comcast

Comcast

Xfinity Retail Service Associate - Bilingual Spanish

FL - Miami, 2960 Aventura Blvd Suite 1 - Retail XFR1524

Sponsorship not specifiedDetected 6 days ago
ExpressCustomer SupportCommunicationCollaboration

About the role

  • RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
  • Primary Responsibilities - Mobile Focused

Responsibilities

  • Drive results and operational excellence.
  • Foster and support a culture of inclusion.
  • This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.
  • Support activation and pairing of wearable devices for seamless use.
  • Support store resets for proper merchandising and operational readiness.
  • That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
  • We drive innovation to create the world's best entertainment and online experiences.
  • The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.

Skills

  • Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
  • Compensation
  • Base Pay: $15.63
  • The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
  • Education
  • High School Diploma / GED (Required)
  • Certifications (if applicable)
  • Relevant Work Experience
  • 0-2 Years
  • Provide a white-glove experience activating new devices or BYOD to the network.

Compensation

  • Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
  • Please visit the compensation and benefits summary on our careers site for more details.

Benefits

  • If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
  • Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
  • Additionally, Comcast provides best-in-class Benefits to eligible employees.
  • We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

Company info

  • Guide customers through tablet setup and connectivity options.
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Assist customers with transferring contacts, emails, and media.
  • Process returns or exchanges in compliance with company policies.
  • Do what's right for customers, teammates, communities, and investors.
  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
  • We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

Equal opportunity

  • Comcast is an equal opportunity workplace.
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This listing is sourced directly from Comcast's careers page and normalized into a canonical job model.