Intiveo

Customer Success Manager

Vancouver, BC

Sponsorship not specifiedDetected 35 days ago

SalesforceCustomer SuccessZendeskVoIPPatient CareCommunicationCollaborationPublic Speaking

About the role

We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR).
Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates) and execute the matching playbook.
Host structured reviews when triggered by underperformance signals such as low confirmation rates or dormant feature usage.

This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.
Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences - resulting in successful treatment outcomes. ✨What You'll Do Own and Run the Value Exchange Model.
Deliver Customer Satisfaction Reviews calls.
Run Customer Satisfaction Review calls that tie measurable results back to the outcomes the clinic wants from Intiveo, and partner with them to deliver against their agreed priorities.
Drive expansion.
Deliver Intiveo Advocates.
Drive advocates for referrals, testimonials or case studies Renewals.
Partner with Onboarding.

Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program.
At Intiveo, our values are Stewardship, Collaboration and Continuous Development.
Check out our Culture Book here!

This listing is sourced directly from Intiveo's careers page and normalized into a canonical job model.