AAA Ncnu
Fleet Specialist
Campbell, CA
Sponsorship not specifiedDetected 1 day ago
Process ImprovementCustomer SupportCommunicationProblem Solving
About the role
- Office work includes using a computer, standing, walking or sitting at a desk, table or computer workstation.
- May work in all weather and all traffic conditions.
- Vehicle recovery sites may be wet, messy and hazardous.
Responsibilities
- Champions and exhibits the guiding principles and core values of AAA; Builds positive relationships and rapport with Team Members; Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members; Provides real time hands on operational support.
- Supports Manager and Team Lead in providing consistent communication and messaging; Supports team engagement; Provides new hire and ongoing training and technical guidance; Routinely leverages fleet resources to provide solutions to basic and complex situations; Helps to resolve obstacles that create barriers for Team Members
- Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy; Identifies and alerts Manager of system, process or Team Member performance concerns; Operates a tow truck and/or battery vehicle to assist members based on business need.
Requirements
- bending, kneeling and stooping as required.
Skills
- Ability to communicate professionally both verbally and in writing
- Outstanding customer service skills and ability to effectively transfer these skills to others
- Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
- Demonstrated track record of successful decision making and problem solving
- Strong computer skills, including proficiency with the Google Suite
- Advanced knowledge of performing the duties of a tow truck driver and battery driver
- High School Diploma or GED equivalent
- 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations.
- Valid driver's license and acceptable 39 month driving record
- Must be at least 21 years of age
Compensation
- Min: $76,657.00 - Mid: $95,820.00 -
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Benefits
- Benefits - Medical, Dental, Vision, wellness program and more!
- Paid Time Off -
- Tuition Reimbursement Program
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This listing is sourced directly from AAA Ncnu's careers page and normalized into a canonical job model.