Tempur-Pedic North America,LLC

DTC Order Management Representative

Kentucky Remote · Full-time

Sponsorship not specified$36k-$51kDetected 5 hours ago

Project ManagementCustomer SupportZendeskLeadershipPublic SpeakingMicrosoft Office

About the role

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.
As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness.
Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®.

Identify issues and opportunities and partner with digital platform, operations, and/or digital product management to diagnose and find solutions.
Perform other duties as assigned.
The Representatives will troubleshoot and solve problems associated with post-purchase support and escalations related to order fulfillment, tracking, cancellation, refunds, warranty and other customer needs.
The Representatives will help with Quality Assurance and will collaborate with internal teams on content needs across platforms, leveraging feedback, learnings, and observations derived from daily interactions.

Experience with Microsoft Office
The Representatives will be a voice for the brand advocacy and must be able to remain professional and stern when regarding policies, while presenting a kind and welcoming voice.

High School Diploma or equivalent, Bachelor's Degree Preferred
Experience in customer service, order fulfillment/management, or inventory distribution preferred
Zendesk ticketing system and Microsoft AX experience preferred.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer.

This listing is sourced directly from Tempur-Pedic North America,LLC's careers page and normalized into a canonical job model.