Rocket

Order Management Specialist

AMC San Jose, CRI

Sponsorship not specifiedDetected 7 days ago

SalesforceSalesAccount ManagementExcelCustomer SupportCommunication

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary: The Order Management Specialist will process orders in Salesforce.
The incumbent is responsible for maintaining renewal records in Salesforce with accurate pricing, customer and product information.

Manage small-to-medium-sized customer renewal records in Salesforce (15%)
Maintain accurate customer renewal records in Salesforce, including the addition of Consumer Pricing Index price increases
Customer Support (5%)
They will partner with the Renewal Account Executive (RAE), maintain renewal quote data, and follow through with the RAE on outstanding renewals.

3-5 years' work experience in Order management
General knowledge and experience with computers and business office software (email, word processing, spreadsheet, Windows)

Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
Diversity, Inclusion & Equity:

Information security is everyone's responsibility.
A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work.
Track and update assets as needed to ensure appropriate level of entitlement, access, and support for customers
Assist internal and external customers in resolving order-related issues that may require redirection via emails or phone calls.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.
We will make a determination on your request for reasonable accommodation on a case-by-case basis.

is also committed to compliance with all fair employment practices regarding citizenship and immigration status

This listing is sourced directly from Rocket's careers page and normalized into a canonical job model.