Integer

Integer

Manager, Customer Operations

Hudson, MA

Sponsorship not specified$96k-$140kDetected 5 days ago
ForecastingSAPContract ManagementCustomer SuccessCustomer SupportFDA RegulatoryMedical DevicesLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft OfficeS&OP

About the role

  • Parental leave is available after one year.
  • Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance.
  • Employees are immediately eligible to participate in the 401(k) plan with company matching contributions.

Responsibilities

  • The manager will be a member of the Site Leadership Team and a key partner with the Director of Operations.
  • The primary purpose of this job is to act as the site based customer champion and develop the unconstrained unit forecast for the S&OP process.
  • Supports operational excellence by supporting Customer Success group with information needs for contract review, order entry and confirmation process.
  • Drives operational excellence by ensuring Customer Operations processes, such as quoting (Repeat, Standard, and New Product), order management, and communication timelines, are executed accurately and efficiently.
  • Communicates and collaborates effectively across functions with Sales, Customer Success, Planning, Operations, and Purchasing to meet customer needs including change requests, order expedites, and item-specific requirements.
  • Applies understanding of how own team contributes to achievement of business results.
  • Establishes and monitors key performance metrics such as Order Acknowledgement Cycle Time and Quote Cycle Time to drive continuous improvement and customer satisfaction.

Requirements

  • participates in audits as required.
  • Performs other duties as required.

Nice to have

  • Bachelor's degree in business or a related field preferred.
  • Experience with Oracle and/or SAP is a plus

Skills

  • Sales and service acumen.
  • Medical Device Manufacturing experience preferred.
  • Ability to communicate effectively across the organization throughout all levels both verbally and written.
  • Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
  • Extreme responsiveness and resilient.
  • Good problem solving skills.
  • Strong computer skills (Microsoft Office products).
  • Special
  • Specialized Knowledge: Experience with Oracle and/or SAP is a plus

Compensation

  • Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy.
  • We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
  • $95,700 - $140,360
  • Provides strategic input to business planning, aligning to the annual and monthly forecasting process and supporting data reconciliation with the facility forecast.

Benefits

  • Education & Experience:
  • Minimum Education: Bachelor's degree in business or a related field preferred.
  • Minimum Experience: 7+ years' experience in medical device or related field.
  • Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success.
  • We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.

Company info

  • By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
  • At Integer, our values are embedded in everything we do.
  • We focus on our customers' success
  • We create better solutions
  • Collaboration
  • We create success together
  • We always interact with others respectfully
  • We are open and honest with one another
  • We do the right things and do things right
  • The primary purpose of this position is to manage professional employees as well as be accountable for the performance of the Customer Operations Specialist team, providing leadership, direction, and solution-oriented thinking to team, peers, and/or customers.
  • This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers' needs with speed, accuracy, and exceptional communication.
  • Champions the voice of the customer as part of the Site Leadership Team, working to instill a culture of customer advocacy across the facility.
  • Develops innovative solutions and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.

Equal opportunity

  • In addition, veterans and individuals with disabilities are encouraged to apply.
  • U.S. Applicants: Equal Opportunity Employer.
  • Equal Opportunity Employer.
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This listing is sourced directly from Integer's careers page and normalized into a canonical job model.