DTCC Candidate Experience Site
Corporate Actions Client Support Associate Director
Tampa, FL, United States · Director
Sponsorship not specifiedDetected 70 days ago
SalesforceCollaboration
About the role
- The role responds to client inquiries across phone, Salesforce, and MyDTCC; researches and resolves issues; coordinates escalations; and ensures accurate case management through completion.
Responsibilities
- This role supports Asset Servicing Operations (ASO) within Income Processing Operations and Asset Services Client Services, delivering timely, accurate, and compliant income event support across DTC platforms.
- The team serves as a primary client contact, providing inquiry support and escalation management while partnering with Operations and internal stakeholders.
- In addition to daily client support, the role contributes to continuous improvement by identifying opportunities to enhance processes, automation, and client outcomes.
- Through strong collaboration and a client‑centric approach, the role supports risk mitigation, service excellence, and ongoing modernization.
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