T-Rex Solutions

Outreach SME 4

Annapolis Junction, Maryland

Sponsorship not specified$160k-$200kDetected 34 days ago

JiraConfluenceCustomer SupportSharePoint

About the role

Address complex user questions and provide clear guidance.
T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team.

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status.
You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
Troubleshoot system issues and perform first‑level corrective maintenance.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams.
Follow and maintain SOPs and SLAs.
Maintain and update the ticket‑tracking system.
But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives.

In compliance with pay transparency guidelines, the annual base salary range for this position is $160,000 - $200,000.
Please note that the salary information is a general guideline only.

We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives.
T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction, Maryland area in support of the Intelligence Community.

This listing is sourced directly from T-Rex Solutions's careers page and normalized into a canonical job model.